HOW TO GET COX COMMUNICATIONS TO STOP BEING SUCKY
At least partly anyway. First, do not ever, ever, ever try to get a rational response by calling them on the phone. Their phone people seem to have all passed a Bad Customer Service Test: Are you below average in intelligence? Do you have a bad attitude? Are you incapable of listening? Yes? You're hired! Add to that their completely horrible phone tree which will put YOU in a bad mood by the time you're finally able to reach one of the people who passed the Bad Customer Service Test, and the result will not be pretty. Second, write a blog post about why you are aggravated with Cox Communications. Third, send an email to them with a link to the blog post. It will take you a few emails to get someone to actually READ what you wrote and to grasp that this is on a very public blog and to actually use their brain to figure out what they should do, but email is much less frustrating than calling them. You will eventually get a response from the one rational human on their payroll.
I'm still not entirely pleased with CC, because that one human implied that they are doing me a HUGE favor by not charging me their "usual" $75 fee to come out and fix their screw up (how absolutely magnanimous of you!), but at least they're going to come and get their stupid box that they assured me they wouldn't send in the first place.
I may still call AT&T though.
3 comments:
Competition is a good thing.
When there's a monopoly you have to suck it up,
or learn how to tap dance, or use a dixie cup and a string...
I hear your frustration,
I'm having issues with my cable co. too.
I got cable to escape the inanity of Japanese TV.
But lately, I'm spending a lot of tv time flipping channels, in search of...
I watched The Emmys, here, on tv last night.
They happened, like, weeks ago...
So many new young faces, and weird, unrecognizable older ones...
I see the guy from 'LOST' won.
He gave a good speech too.
Short, and to the point.
Like your photo here.
What sort of critter is this?
If and when you have access to FIOS via Verizon you can kiss Comcast and their lousy service a fond tata. Had one encounter with a rep in India...told her to kiss off and reported the incident to a manager at their Texas service center. Got a months free service for my efforts and havent had a problem since. That would be 3 yrs of problem free cable tv,internet hookup and phones......FIOS is the way to go.
Mela-That's an orangutan. He saw people taking his photos, and turned around and posed for us.
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