Tuesday, January 22, 2013

Bad Customer Service

If anyone has a choice about which trash company to use, don't choose Pacific Waste, AKA Allied Waste Services.  I cancelled service, was assured by the person who took the order that no further payments would be taken via auto pay, and then they took $137 out of my account any way. 

First phone call-Oh, our mistake, we'll refund your money right away.

Second phone call after no refund-It's YOUR fault, you didn't cancel the auto pay.  Refund will take three weeks.

So, two different lies, and nearly a month that they kept money they weren't entitled to.  I just got another invoice.  This time for $0, with a "Pay now" option.  I'm tempted to pay them nothing to mess with their computers, but don't trust them not to take real money.

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